At wk77, your privacy is not an afterthought. This page explains exactly what personal data we collect from Filipino players, how we use it, who we share it with, and what rights you have over it. It is written in plain language so you always know where you stand.
Every piece of data wk77 collects has a specific purpose. We do not gather information just because we can — only what is necessary to keep the platform running safely and fairly for Filipino players.
When you create an account on wk77, we collect your full name, date of birth, email address, and mobile number. This information is required to verify that you are at least 21 years old and eligible to participate in online gaming under Philippine regulations. We also collect a copy of a government-issued Philippine ID during the identity verification process. This data is stored securely and used solely for account management, identity confirmation, and compliance with applicable Philippine laws. Without this information, we cannot legally or safely operate your account.
When you make a deposit or request a withdrawal through GCash, Maya, or a Philippine bank transfer, we collect the transaction reference, amount, timestamp, and the account details associated with your payment method. We do not store full payment credentials on our servers — those are handled directly by the payment providers. The transaction records we keep are used to match your account balance, resolve disputes, detect fraud, and comply with anti-money laundering requirements under Philippine financial regulations. Keeping this data is both a legal obligation and a practical safeguard for your funds.
Every time you log in to wk77, our platform automatically records your device type, browser or app version, operating system, IP address, and session timestamps. This technical data helps us detect unusual login patterns that could indicate unauthorised account access, and it allows us to optimise the platform for the devices and connection speeds most common among Filipino mobile users. We also track which games or features you interact with in aggregate form to improve our service and identify any technical issues. This data is not used to build personal profiles for advertising purposes and is not shared with third-party marketing companies.
When you contact our support team, we keep a record of the conversation, including any details you provide about your account, the issue you raised, and the resolution outcome. These records allow us to follow up consistently and ensure that your concern was properly resolved. If you opt in to receiving promotional messages about wk77 rewards or platform updates, we store your communication preferences alongside your contact details. You may withdraw your consent for promotional communications at any time by contacting our support team, and doing so will not affect your ability to use the platform. Communication data is kept only for as long as it remains relevant to your account or to an unresolved matter.
Knowing your rights puts you in control. Here is how wk77 safeguards your personal information and what you can request at any time.
wk77 uses SSL/TLS encryption to protect all data transmitted between your device and our servers. Access to member data within our organisation is restricted to personnel who require it for their specific role, and all internal access is logged and reviewed. We conduct regular security assessments to identify and address potential vulnerabilities before they can be exploited. While no system can guarantee absolute security, our layered approach is designed to make unauthorised access as difficult as possible for anyone who does not belong on our platform.
As a registered member, you have the right to request a summary of the personal data wk77 holds about you at any time. This includes your account details, transaction history, and any communication records linked to your profile. To make a data access request, contact our support team with your account username and a brief description of what information you are looking for. We will respond within a reasonable timeframe and provide the data in a clear and readable format. This right is yours regardless of whether your account is currently active or has been suspended.
If any of the personal information we hold about you is inaccurate or outdated, you have the right to request that it be corrected. You may also request deletion of data that is no longer necessary for the purposes for which it was collected, subject to any legal retention obligations we are required to fulfil under Philippine law. Requests for correction or deletion are handled by our support team and will be acknowledged promptly. Please note that certain data — such as transaction records — may need to be retained for a minimum period as required by financial compliance regulations, even after an account closure request is submitted.
wk77 does not sell, rent, or trade your personal data to third-party advertising networks or data brokers. We share your data only with the partners who are directly involved in delivering our service — specifically, payment processors like GCash and Maya, identity verification providers, and where legally required, Philippine regulatory and law enforcement authorities. Any third party that processes your data on our behalf is required to handle it in accordance with strict data protection standards consistent with ours. We do not share data with any partner for their own independent marketing or profiling purposes.
We retain your personal data for as long as your account remains active and for a reasonable period after account closure to allow for the resolution of any outstanding disputes, chargebacks, or regulatory queries. Transaction and identity verification records are held for a minimum period as required by applicable Philippine anti-money laundering and gaming regulations. Communication and support records are kept for the period necessary to maintain a complete and accurate service history for your account. Once the applicable retention period has passed and there are no outstanding legal or compliance reasons to retain the data, it is securely deleted or anonymised from our systems.
If you have any questions about how wk77 handles your data, or if you would like to exercise any of your rights as described in this policy, our support team is ready to help. You can also check the FAQ for quick answers.
For privacy-related enquiries, reach us at: [email protected]